Spa Etiquette

Relaxation, wellness, renewal.

Massage in Cabarete

Please plan to arrive at least 10-15 minutes prior to your treatment so you can relax, enjoy a refreshment and prepare for your treatment. First time guests must fill out a personal health profile. This profile will outline information that will enable your therapist to provide you with the most appropriate and effective service. Please let your therapist know if you have any special physical or medical needs, conditions, or considerations.

Cellular phones are not permitted beyond the front reception area.

Due to the size and location of our treatment rooms, please use your “spa voice” in all areas of the spa including the reception area.

Cancellation Policy

Due to the popularity and demand for our spa services, we would appreciate your understanding and cooperation. If you have booked a single treatment and need to cancel, you must notify us at least 24 hours in advance. For multiple treatments you must notify us at least 48 hours in advance. Cancellations or no-shows with less than the allotted time will be charged at full value. For group bookings you must notify us one week in advance of the booking. Arriving late will simply limit the time of your treatment. Your treatment will end on time so that the next guest will not be delayed and the full value of your treatment will be applied.

Guests who fail to show for appointments may be asked to pre-pay for future treatments.

Gratuities

Our pricing does not include gratuity. Tipping is left to the discretion of all guests for all treatments, packages, and programs.

Visit the Boutique at Andari Spa to find amazing treats for yourself or the perfect gift for someone special. Our shelves are brimming with those must-have essentials! Complimentary beverages and teas are always available in our Lounge. Indulge yourself or someone special. Call to schedule an appointment today +1 (809) 851-9399.