Frequently Asked Questions

body scrub

How far in advance do I need to book an appointment?

For multiple treatments and packages we advise that you book 2-4 days in advance. For a single treatment 1-2 days ahead is usually sufficient. Depending on the time of year, we can often accommodate you on the same day so please feel free to contact us and inquire. We always try our best to get everyone in as soon as possible at the desired time of day for your treatment.

Do I need to bring anything or wear anything specific?

The only treatment you will need to come prepared for is a Thai Massage. Please wear comfortable clothing as this treatment takes placed clothed. For all others you will be asked to remove as much as you are comfortable with. All other treatments will take place on a massage table and you will covered by a sheet and a blanket except for the area that is being worked on. Our therapists are fully trained in proper draping procedures to ensure your privacy and comfort.

How can I pay?

We accept Dominican Pesos, American Dollars, Mastercard and Visa. If you are a guest at Millennium you will also have the option to bill your services to your room and pay at the end of your stay.

Do men really get manicures and pedicures?

YES! All the time. Not many people find standing in a shower with a foot file and hacking away at their feet pleasurable. Why not come to the spa, relax and let someone else do it all for you. Nail care is a health issue as well as aesthetically pleasing. Keeping ones hands and feet in good condition, not only feels great but is great for you too! And no guys we will not paint your toes red….unless you want us to ūüėČ !

Why don’t you have the jetted pedicure chairs?

Although very comfortable to sit in you might be getting more than you bargain for when you let your toes go for a dip in a jetted pedicure chair.¬†Even with today’s ‘pipeless’ chairs, the pipeless design eliminates the hidden dangers but contagious pathogens can still be present and spread by an improperly cleaned and sanitized bowl and implements. Warts, fungus, and other mycobacterium are still commonly spread if the are not properly cleaned. We think your health and safety should be paramount and we don’t want to risk that for a few bubbles in a very constantly humid environment such as ours. At Andari we use very comfortable club chairs and pedi bowls that are sanitized with Cavicide which is a hospital grade¬†bactericidal, fungicidal, and virucidal disinfectant. In addition we also use an autoclave on all of our metal instruments that uses high temperature steam and pressure that kills everything…literally everything. All other tools that are not metal are disposables and are never shared between clients.

So, don’t all nail salons have to comply with these standards? They should, but in reality in the DR, many don’t. The fact is, the cost of doing business in the nail industry can be drastically reduced by cutting corners and undercutting the prices of quality nail salons who follow the rules, but have to charge more. It’s not uncommon to find nail salons operating with untrained technicians, knock-off products, and non-existent cleaning protocols. Hospital grade disinfectants and single use products are expensive and this expense is passed on to the consumer. The good news is, our pedicure business is thriving and we have successfully competed in a discount nail salon environment by carving out a niche among clients who want a quality, safe experience.

What if I’m late?

Arriving late will limit the time for your spa treatment, lessening its effectiveness and your enjoyment. As your service was reserved at a specific time, your treatment will end at its set time so that the next guest is not inconvenienced and the full treatment price will apply.

What is the Spa’s cancellation policy?

We would appreciate 6 hours or more advanced notice. Cancellations with less than 6hrs notice will require a payment of 50% of the treatment value.

What is the spa’s booking policy?

We require a credit card number, gift certificate number, or 50% of the treatment value in cash to reserve all first time appointments.

What if I miss my appointment?

Payment is required in full for missed appointments.
If your questions wasn’t answered here please contact us so we can help you out